Email support
Questions, bugs, or anything that is not working as it should. We read every message.
support@felinesense.appCare program
Cat with a vet-diagnosed chronic condition and bills you cannot carry? Send your Support ID (in Settings) and a vet document.
care@felinesense.appCheck the FAQ first
Pricing, trials, cancellation, privacy, where the numbers come from, and what happens if a subscription lapses.
Read the FAQManage your subscription
Cancel or change plan in Settings › Apple ID › Subscriptions on your device. Cancel at least 24 hours before renewal.
See pricing detailsFinding your Support ID
Open FelineSense and go to Settings. Under “Support” you will find a Support ID with a copy button next to it. Quoting it in an email lets us find your install immediately, and it is what the care program grant is applied to.
It identifies the install, not you. There is no name, email or personal detail attached to it.
Where is the app?
FelineSense is coming soon to the App Store for iPhone and iPad. There is no listing yet, so any “FelineSense” store link you find elsewhere is not ours. Questions in the meantime are welcome at support@felinesense.app.
If this is a medical emergency, do not email us
Call your own vet, your nearest emergency veterinary hospital, or ASPCA Animal Poison Control on (888) 426-4435 (24/7, a consultation fee may apply). Go straight to a vet if your cat strains in the litter box with little or no urine, breathes with an open mouth, has not eaten for 24 hours, or has touched a lily. Never try to make a cat vomit at home. We are a software company and we cannot advise on a sick cat.
