Three steps
How to get it
01
Find your Support ID
Open FelineSense, go to Settings, and you will see a Support ID with a copy button. It identifies your install — not you.
02
Email it to us
Send your Support ID to care@felinesense.app and attach a document from your vet showing the diagnosis. A photo of the discharge note or results page is fine.
03
The tools open
We apply the grant to that Support ID. Every care and tracking tool unlocks on your device, in full, at no charge — usually within minutes of us processing it.
What opens
Every care and tracking tool, in full
Not a trial, not a reduced version: the same tracking, records and care tools a paying subscriber gets.
Weight & body condition
Weigh-ins, scoring, weight-loss plans
All health logs
Stool, litter box, water, symptoms, vitals
Play
Minutes against a daily target
Checklists
Five pillars, kitten socialization, training
Medications
Dose ticks and refill warnings
Care calendar
Vaccines, parasites, vet, litter, grooming
Chronic conditions
Diabetes, kidney disease, hyperthyroidism
Trends
30 and 90-day charts
Vet report
The 14, 30 or 90-day summary to share
Vet documents
Photos and PDFs, on your device
Insurance claims
Totals and CSV export
Backup & restore
Every cat profile and health record, one file
Straight answers
The terms, plainly
What the grant covers
Everything you use to track, log and record your cat's care — the tools listed above, in full. Two things stay with the paid plan: the AI vocalization analysis, which costs us money on every single run, and the nutrition planning tools (feeding guide, safety checker, food switch and recipe builder). We would rather tell you exactly where the line falls than promise everything and walk it back.
What happens to your document
We read it to confirm a vet has diagnosed something ongoing, check it against your Support ID, apply the grant, and that is the end of it. We do not need your name, your address, your income or your cat's full history. A grant belongs to that install, and we can withdraw it if a claim turns out to be false.
Why there is no code to type in
You will not find a promo-code box in the app — App Store rules do not permit an app to run its own unlock mechanism. The grant is applied to your Support ID from our side instead, which is why we need that ID and nothing else.
Why we do this at all
A diabetic cat on twice-daily insulin, a cat with kidney disease on fluids, a hyperthyroid cat on daily tablets — those are the owners who need this app most and who are least able to absorb another subscription on top of the vet bills. Charging them hardest would be indefensible. So we do not.
Rescues & fostering
If the cat is not yours
Shelters, rescues and fosterers — talk to us
You look after cats that are not yours, often several at once, usually with a history nobody wrote down. That is the hardest version of the job this app was built for, and we are not interested in charging a rescue for it.
Email us, say what you do and roughly how many cats you have at a time, and we will work something out. No form, no application process.
One thing worth knowing: every cat has its own record. When one is adopted, the vet report gives the new owner a plain summary of that cat's last 90 days — weights, vaccinations and what is due next, medications, the litter box, any condition being managed — instead of a verbal summary and a folder of paper.
Email care@felinesense.appQuestions
